Xplo Organic Return & Exchange Policy

At Xplo Organic, we strive to ensure an authentic and seamless shopping experience for our valued customers. If you encounter any issues with an item, we’re here to assist you. Please review our return and exchange policy below:

  1. Eligibility and Timeframe:
    • Customers can return their order within 7 days from the date of delivery (for orders placed outside the sale duration).
    • Strict hygiene standards apply to our products. As a result, we do not accept returns for certain product categories, including caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, and baby tees.
    • Stationery products like stickers are also non-returnable.
  2. Conditions for Return:
    • The product must be in its original condition, unwashed, and with all tags attached.
    • We reserve the right to reject returns for products that:
      • Have been used, washed, or soiled.
      • Are damaged (except when the return is due to defective goods delivered to you).
  3. Return Process:
    • To initiate a return, inform us about the issue within 24 hours of receiving the order:
      • Call our Customer Representative Officer at +92 327 6858272.
      • Email us at [email protected].
    • If you receive a defective product, send us images at the provided email address.
    • Once confirmed by our Customer Experience Team, we’ll arrange reverse pickup within 48 hours.
  4. Charges:
    • If an order placed during a sale is returned, only the amount paid by you will be refunded (not the current product price).
  5. Refund Policy:
    • Within the 15-day period, you’ll be reimbursed with the amount paid for the returned products.
    • Delivery charges are non-refundable.
    • The refund amount will be credited back into your Xploorganic GiftCard.
  6. GiftCard Terms and Conditions:
    • The Xploorganic GiftCard can be used exclusively on xploorganic.com for website purchases.
    • It is non-refundable and cannot be transferred back to the source (bank account).
    • The GiftCard amount is non-transferable to other user accounts.
    • Retail store usage is not applicable.